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MacOS Catalina 10.15. Use information found in Mail in other apps. If junk mail filters aren’t working. The token is acquired during an interactive login, so MFA is supported, and then you can use that token to send email via the Office 365 REST API (and to a lesser extent, Microsoft Graph). We have solutions that do this in exactly this scenario and work fine with MFA secured accounts.
This article contains information to help you troubleshoot common issues that you may encounter when you use Windows Multi-Factor Authentication for Microsoft Office 365 or Microsoft Azure.
Original product version: Cloud Services (Web roles/Worker roles), Azure Active Directory, Microsoft Intune, Azure Backup, Office 365 Identity Management
Original KB number: 2937344 Garageband vocal presets download.
Original KB number: 2937344 Garageband vocal presets download.
Summary
Scenario | Content |
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You don't receive a text or voice call that contains the verification code for Azure Multi-Factor Authentication | 2834956 |
'Sorry! We can't process your request' error when you try to set up security verification settings for Azure Multi-Factor Authentication | 2909939 |
Can't use Azure Multi-Factor Authentication to sign in to cloud services after you lose your phone or the phone number changes | 2834954 |
'We did not receive the expected response' error message when you try to sign in by using Azure Multi-Factor Authentication | 2834968 |
'Account verification system is having trouble' error message when you try to sign in by using a work or school account | 2834966 |
Can't sign in to an Office app by using a work or school account | 2834958 |
You can't sign in to Office 365, Azure, or Intune | 2412085 |
More information
Still need help? Go to Microsoft Community or the Azure Active Directory Forums website.
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There are some common two-factor verification problems that seem to happen more frequently than any of us would like. Mac my computer icon download. We've put together this article to describe fixes for the most common problems.
Your Azure Active Directory (Azure AD) organization can turn on two-factor verification for your account. When two-factor verification is on, your account sign-in requires a combination of the following data:
- Your user name
- Your password
- A mobile device or phone
Two-factor verification is more secure than just a password, because two-factor verification requires something you know plus something you have. No hacker has your physical phone. Best app clean up mac.
Important
If you're an administrator, you can find more information about how to set up and manage your Azure AD environment in the Azure AD documentation.
This content can help you with your work or school account, which is the account provided to you by your organization (for example, [email protected]). If you're having problems with two-factor verification on a personal Microsoft account, which is an account that you set up for yourself (for example, [email protected]), see Turning two-factor verification on or off for your Microsoft account.
I don't have my mobile device with me
It happens. You left your mobile device at home, and now you can't use your phone to verify who you are. Maybe you previously added an alternative method to sign in to your account, such as through your office phone. If so, you can use this alternative method now. If you never added an alternative verification method, you can contact your organization's Help desk for assistance.
To sign in to your work or school account using another verification method
- Sign in to your account but select the Sign in another way link on the Two-factor verification page.If you don't see the Sign in another way link, it means that you haven't set up any other verification methods. You'll have to contact your administrator for help signing into your account.
- Choose your alternative verification method, and continue with the two-factor verification process. What is random key generation algorithm.
I can't turn two-factor verification off
- If you're using two-factor verification with a personal account for a Microsoft service, like [email protected], you can turn the feature on and off.
- If you're using two-factor verification with your work or school account, it most likely means that your organization has decided you must use this added security feature. There is no way for you to individually turn it off.
If you can't turn off two-factor verification, it could also be because of the security defaults that have been applied at the organization level. For more information about security defaults, see What are security defaults?
My device was lost or stolen
If you've lost or had your mobile device stolen, you can take either of the following actions:
- Sign in using a different method.
- Ask your organization's Help desk to clear your settings.
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We strongly recommend letting your organization's Help desk know if your phone was lost or stolen. The Help desk can make the appropriate updates to your account. After your settings are cleared, you'll be prompted to register for two-factor verification the next time you sign in.
I'm not receiving the verification code sent to my mobile device
Not receiving your verification code is a common problem. The problem is typically related to your mobile device and its settings. Here are some actions you can try.
Try this | Guidance info |
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Restart your mobile device | Sometimes your device just needs a refresh. When you restart your device, all background processes and services are ended. The restart also shuts down the core components of your device. Any service or component is refreshed when you restart your device. |
Verify your security information is correct | Make sure your security verification method information is accurate, especially your phone numbers. If you put in the wrong phone number, all of your alerts will go to that incorrect number. Fortunately, that user won't be able to do anything with the alerts, but it also won't help you sign in to your account. To make sure your information is correct, see the instructions in the Manage your two-factor verification method settings article. |
Verify your notifications are turned on | Make sure your mobile device has notifications turned on. Ensure the following notification modes are allowed: • Phone calls • Your authentication app • Your text messaging app Ensure these modes create an alert that is visible on your device. |
Make sure you have a device signal and Internet connection | Make sure your phone calls and text messages are getting through to your mobile device. Have a friend call you and send you a text message to make sure you receive both. If you don't receive the call or text, first check to make sure your mobile device is turned on. If your device is turned on, but you're still not receiving the call or text, there's probably a problem with your network. You'll need to talk to your provider. If you often have signal-related problems, we recommend you install and use the Microsoft Authenticator app on your mobile device. The authenticator app can generate random security codes for sign-in, without requiring any cell signal or Internet connection. |
Turn off Do not disturb | Make sure you haven't turned on the Do not disturb feature for your mobile device. When this feature is turned on, notifications aren't allowed to alert you on your mobile device. Refer to your mobile device's manual for instructions about how to turn off this feature. |
Unblock phone numbers | In the United States, voice calls from Microsoft come from the following numbers: +1 (866) 539 4191, +1 (855) 330 8653, and +1 (877) 668 6536. |
Check your battery-related settings | If you set your battery optimization to stop less frequently used apps from remaining active in the background, your notification system has probably been affected. Try turning off battery optimization for both your authentication app and your messaging app. Then try to sign in to your account again. |
Disable third-party security apps | Some phone security apps block text messages and phone calls from annoying unknown callers. A security app might prevent your phone from receiving the verification code. Try disabling any third-party security apps on your phone, and then request that another verification code be sent. |
I'm not being prompted for my second verification information
You sign in to your work or school account by using your user name and password. Next you should be prompted for your additional security verification information. If you are not prompted, maybe you haven't yet set up your device. Your mobile device must be set up to work with your specific additional security verification method.
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Maybe you haven't set up your device yet. Your mobile device has to be set up to work with your specific additional security verification method. For the steps to make your mobile device available to use with your verification method, see Manage your two-factor verification method settings. If you know that you haven't set up your device or your account yet, you can follow the steps in the Set up my account for two-step verification article.
I have a new phone number and I want to add it
If you have a new phone number, you'll need to update your security verification method details. This enables your verification prompts to go to the right location. To update your verification method, follow the steps in the Add or change your phone number section of the Manage your two-factor verification method settings article.
I have a new mobile device and I want to add it
If you have a new mobile device, you'll need to set it up to work with two-factor verification. This is a multi-step solution:
- Set up your device to work with your account by following the steps in the Set up my account for two-step verification article.
- Update your account and device information in the Additional security verification page. Perform the update by deleting your old device and adding your new one. For more information, see the Manage your two-factor verification method settings article.
Optional steps:
- Install the Microsoft Authenticator app on your mobile device by following the steps in the Download and install the Microsoft Authenticator app article.
- Turn on two-factor verification for your trusted devices by following the steps in the Turn on two-factor verification prompts on a trusted device section of the Manage your two-factor verification method settings article.
I'm having problems signing in on my mobile device while traveling
You might find it more difficult to use a mobile device-related verification method, like a text messaging, while you're in an international location. It's also possible that your mobile device can cause you to incur roaming charges. For this situation, we recommend you use the Microsoft Authenticator app, with the option to connect to a Wi-Fi hot spot. For more information about how to set up the Microsoft Authenticator app on your mobile device, see the Download and install the Microsoft Authenticator app article.
I can't get my app passwords to work
App passwords replace your normal password for older desktop applications that don't support two-factor verification. First, make sure you typed the password correctly. If that doesn't fix it, try creating a new app password for the app. Do this by following the steps in the Create and delete app passwords using the My Apps portal section of the Manage app passwords for two-step verification article.
I can't turn off two-factor verification
If you're using two-factor verification with your work or school account (for example, [email protected]), it most likely means that your organization has decided you must use this added security feature. Because your organization has decided you must use this feature, there is no way for you to individually turn it off. Can you install ipad apps on mac. If, however, you're using two-factor verification with a personal account, like [email protected], you have the ability to turn the feature on and off. For instructions about how to control two-factor verification for your personal accounts, see Turning two-factor verification on or off for your Microsoft account.
![Working Working](/uploads/1/3/4/0/134066988/203255787.png)
If you can't turn off two-factor verification, it could also be because of the security defaults that have been applied at the organization level. For more information about security defaults, see What are security defaults?
I didn't find an answer to my problem
If you've tried these steps but are still running into problems, contact your organization's Help desk for assistance.